Your right to cancel
If you are a consumer in the UK you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once you have told us you are cancelling, you have a further 14 days to send the goods back. We will refund you within 14 days of receiving them, or of receiving proof you have sent them. This statutory right is separate from anything below and is not affected by it.
Our returns policy
Outside of your statutory 14-day cancellation right, we do not offer a general returns service. Some of our products are supplied by third parties who do not accept returns, so we're not able to guarantee a return or refund for a change of mind once that window has passed.
That said, get in touch through our contact page and we'll always take a look. Returns outside the 14-day period are considered case by case and any return must be authorised by Parform in advance — please don't send anything back before we've confirmed this with you, as we can't process unannounced returns or guarantee a refund for them.
Faulty, damaged, or misdescribed items
This is a legal right, not a goodwill gesture. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, replacement or refund. Contact us within 14 days of noticing the fault with your order number and a photograph, and we will replace it or refund you in full, including the original delivery charge, and you will not be asked to pay return postage.
Return postage
If you cancel under your statutory 14-day right, you are responsible for the cost of returning the goods unless we tell you otherwise. If an authorised discretionary return is agreed outside that period, we'll confirm who covers postage at the time. If the item is faulty, damaged, or not as described, we cover it.
Refunds
Refunds are issued to the original payment method within 14 days of us receiving the returned goods, or of you providing proof of return. Your bank may take a few days more to show it.
Exchanges
We do not offer direct exchanges. Return the item for a refund (where applicable under the above) and place a new order.
Orders that have not arrived
See our Shipping and Delivery page. If a parcel is confirmed lost in transit we will replace or refund it in full and you do not need to return anything.
Contact
Start any return query through our contact page.
This page does not affect your statutory rights.