Where we ship
We can ship worldwide from our supply partners. Parform is a UK business and prices are charged in GBP.
Dispatch
Orders are passed to our supplier within 2 working days of being placed. You will receive a confirmation email as soon as the order is placed, and a second email with tracking once it has been dispatched.
Orders placed on a weekend or a UK bank holiday are processed the next working day.
Delivery times
Delivery times are estimates from the point of dispatch, not from the point of order.
- United Kingdom: 3-5 working days
- Other regions: 5-10 working days+
We would rather be honest than optimistic. Some items ship from overseas warehouses and can take longer than a domestic retailer. If a delivery window matters to you, get in touch before ordering and we will tell you what is realistic.
Shipping costs
Shipping is calculated at checkout before you pay. Most items come with free shipping.
Tracking
Every order is sent with tracking. You will receive a tracking number by email once your parcel is dispatched. Tracking can take up to 48 hours to show its first scan, which is normal and does not mean anything has gone wrong.
Multiple items
If you order more than one item they may arrive separately and on different days, at no extra cost to you. This is because items can ship from different warehouses.
Customs and import charges
Orders outside the UK may attract import duty or local taxes. These are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient.
Delays
If your order has not arrived within the estimated window, get in touch through our contact page with your order number and we will chase it. If a parcel is confirmed lost in transit we will replace it or refund you in full.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, contact us immediately and we will correct it if the order has not yet been dispatched. Once dispatched we cannot reroute a parcel.
Contact
Questions about an order or a delivery? Use our contact page and we will get back to you.